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Service Manager Environment Refresh.

Hello Experts,

I would like to get some suggestions from the community experts about SM environment refresh. Our client is have four SM environments PROD,Staging,DEV, QA. We would like to replicate the PROD updates to all lower environments. I know this involves a step of activities to be carried out including DB back up of PROD and restore it in other lower environments. But I would like to know the step by step guide for the same. Is there a MF doc explaning the same or any other thread with similar information that i can refer. Our SM version is version 9.52.7009-P7 across all environments.

Any advise would be much appreciated. Thanks all.

Thanks & Regards,


  • Suggested Answer

    Hi TPRMT

    1. We need to create new rdbms for other service manager environment and update that in sm.ini file.

    Here is the link for creating a new RDBMS for Service Manager.

    2. Backup production data:

    sm -system_unload -system_directory:<path to where you want to store the Service Manager data unload files>

    3. Load production data to others:

    sm -system_load -system_directory:<path to the Service Manager data unload files>

    Hope it helps and thanks.