Seeking Input on Integration Between SM and Another Ticketing Tool

Hi All,

We currently have a requirement for integration between Service Manager (SM) and another ticketing tool for case exchange. The other tool has provided us with a fixed key and a dynamic token for connecting, but direct access with user credentials has been restricted due to security constraints.

We are seeking your valuable insights and expertise on how to achieve this integration in SM. Specifically, we are interested in understanding if this approach is feasible and high level steps

Your input is highly appreciated and we look forward to your suggestions and experiences in similar scenarios.