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How to enable the Universal Search feature for the ESS Page

SonMA 10 months ago

Hi All,

I Want to enable the Universal Search feature for the ESS Page. How can I do that?

Thanks.

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Universal Search

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0 Simon Wang 9 months ago

Hi SonMA

About the Universal Search feature, do you mean to search all the records including incidents, changes and problem?

ESS user will not consume license, so it has no access to them.

Thanks
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0 SonMA 9 months ago in reply to Simon Wang

Thank you, Wang.

I can see it now.

One more question about this feature, I see that the Universal Search just works when the ID of SD, IM, PM, or ChM has no Special characters.

So, when the ticket ID like SD2023-12345 this feature does not work (seems it does not allow the - character). have any way to configure that?

Thank so much.
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0 Simon Wang 9 months ago in reply to SonMA

We worked around the issue is changing SL UniSearch.createQuery() where it generates the key:

var key = str.replace(/[a-zA-Z\-]+/g,'');

But IT IS NOT recommended.

Thanks
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0 SonMA 9 months ago in reply to Simon Wang

Great.

I will try your suggestion.

Thank you so much.
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