Hi Laas

https://docs.microfocus.com/doc/SMAX/2023.05/CommentsAPI

Is it the link you are looking for?

The Comments operation is not under request entity.

Thanks

Hello, did you find out how to fill this attribute in Connect-It?

Well i couldn't get the comment thing to work in Connect-it, so I made a custom application in SMAX which handles the emails. Basicly Connect-it takes the email and creates a new record in the SMAX custom application. Custom application workflow has different flags (registration or update), based on that flag i either create a request (with a workflow rule) or update already existing request with a comment (also a workflow rule). So pretty much all the logic is stored in the workflow except fetching the request id (if it already exist). I hope that helps.

Interesting solution. I'll give you mine:

Create a custom RICH_TEXT attribute and fill this attribute with Connect-It (Any text that you want in the discussion). Then create a After Change rule like this:/resized-image/__size/1600x170/__key/communityserver-discussions-components-files/216/pastedimage1715860359333v1.png

The first one is for Assignee and the second is for End User.