SMAX and Connect-it integration


I have a problem when integrating SMAX 23.04 and Connect-it 9.91. Connect-it 9.91 provides sample scenarios on how to create requests and how to update them. The problem is with the one on updating (UpdateTicket2Smax). The example shows how to update the requests description not how to add a comment to said request. My requirement is to add a comment to a request when an person replys to the registration email, which contains the requests ID. I see that the SMAX destination connector has a comments part under the request tab, but just sending the email body into that doesn't create a comment. Looking at the SMAX API I found that comments seem to be an array. So is there a certain format for in which the comment has to be?

Any feedback is appreciated.