Hi, we are currently experiencing an unusual behavior in HPSM V9.32 and would appreciate your support in resolving the following issues:
-
Idle Sessions/Threads Accumulation:
- A user with Max Logins: 30 and SOAP API capabilities is being utilized to create more than 15,000 incidents daily.
- Notably, multiple idle sessions/threads are becoming stuck, continuously increasing until reaching the allotted 30 sessions (highlighted in the attached screenshot in yellow).
- We have configured the following settings to address this concern, yet the issue persists but didn't help and we solve the issue by sm restart:
sessiontimeout:10webservices_sessiontimeout:50Start Inactivity Timer: 5 mins
-
Continuous Opening of "MailSender":
- Despite removing the corresponding Background Processor Initialization Registry from System Administration > Base System Configuration > Miscellaneous > Agent Registry > "Background Processor Initialization Registry," the "MailSender" continues to remain continuously open (highlighted in the attached screenshot in orange).
For your reference, please find attached the sm.ini and sm.cfg files.
HP Service Manager Version Information:
- Application Version: 9.32.0016
- RTE Version: 9.32.1001
Thank you for your assistance.
# # HP Service Manager Server Configuration File # # Used by smstart script to start the Service Manager server processes. # ###################################################################################### # # Copyright 1994-2010 Hewlett-Packard Development Company, L.P. # All Rights Reserved # ###################################################################################### # # start a Service Manager listener # # This line is the main - commented by Ansary sm #The following lines were commented - uncommented by Ansary #sm -loadBalancer -httpPort:13080 -log:../logs/sm.13080.log #sm -httpPort:13081 -threadsperprocess:70 -log:../logs/sm.13081.log #sm -httpPort:13082 -threadsperprocess:70 -log:../logs/sm.13082.log #sm -httpPort:13083 -threadsperprocess:70 -debugnode:1 -log:../logs/sm.13083.log #sm -sync # # start background schedulers # #ism -httpPort:13081 -threadsperprocess:50 -sslConnector:1 -log:../logs/sm.13081.log sm system.start ## EMAIL RELATED sm -emailout -clean -log:..\logs\mail.log
# ServiceManager Initialization file # (c) Copyright 2008 Hewlett-Packard Development Company, L.P. # Configuration Modified Date:12/4/13 11:02 AM shared_memory:512000000 #shared_memory:150000000 #shared_memory_address:0x500000000 #shared_memory:60000000 log:../logs/sm.log system:13080 httpPort:13080 sslConnector:0 httpsPort:13443 sqldictionary:oracle11 #groupbindaddress:10.74.221.48 groupbindaddress:10.74.221.64 sessiontimeout:10 heartbeatinterval:180 querysecurity:0 webservices_sessiontimeout:50 JVMOption0:-XX:+UseMembar #JVMOption0:-Xmx1024M JVMOption2:-Djsse.enableSNIExtension=false threadsperprocess:70 ir_disable:1 ir_asynchronous:1 #sessiontimeout:60 #RTM:3 #debugdbquery:999 #Debughttp:1 #RTM:3 #debugdbquery:999 #sqldebug:1 #sqllimit:10 #sqlreuseablesql:0 numberoflogfiles:20 #maxlogsize:5242880 [oracle11] sqldb:SMDB sqllogin:hpsm932/hpsm932 sqllibrary:sqoracle.oci11.so plugin0:libkmplugin.so
Support
Documentation
Learning Services
Partner Programs
