Hi Ahmed

The error means the connection from client to SM server closed.

Would you please to check how long that request takes from client sending it out till error occurs?

Thanks

Hi Simon,

The Error occurns randomely, mostly it appears when we use Pagination - in which even 2 nos of records are not being displayed. 

Hi Ahmed

Thanks for your update.

It is better to get the whole log file during the issue reproduced.

In the pasted log, it is hard to identify the cause.

Thanks

sm_log_ictupdTimeResponse_20MAY.txt

Hi Simon,

Please find the attached logs. Let me know if anything further is required.

Hi Ahmed

In the log file, there is no data from beginning of tread: 1788:

4008( 1788) 05/20/2024 15:41:37 JRTE I Creating new worker thread F8E911380D752BDB6898643383AE6CED t@53
4008( 1788) 05/20/2024 15:41:37 JRTE I Webservice API session - Thread ID: F8E911380D752BDB6898643383AE6CED; Client IP: 10.19.249.31; session timeout: 1800 seconds
4008( 1788) 05/20/2024 15:42:53 JRTE E sendResponse() failed!
4008( 1788) 05/20/2024 15:42:53 JRTE E sendResponse() failed!
4008( 1788) 05/20/2024 15:42:53 JRTE E sendResponse() RetrieveList failed - java.io.IOException: An established connection was aborted by the software in your host machine
4008( 1788) 05/20/2024 15:42:53 JRTE E sendResponse()
4008( 1788) 05/20/2024 15:42:53 JRTE W Send error response: java.io.IOException: An established connection was aborted by the software in your host machine
4008( 1788) 05/20/2024 15:42:53 JRTE E sendSoapFaultResponse() failed - java.io.IOException: An established connection was aborted by the software in your host machine
4008( 1788) 05/20/2024 15:42:53 JRTE E sendResponse() RetrieveList failed - java.io.IOException: An established connection was aborted by the software in your host machine

From the information we have in log file, the issue was caused by: the connection was closed from API client so SM was unable to send response to it.

Are we using the same session to do multiple queries?

Thanks

Hi Simon,

No I did not terminate the session, the session terminates by itself. To me it looks like a memory issue may be due to huge amount of records or cache is not built, but I am not sure. I have raised a support case, waiting for an update. Will update you if we are able to fix it. 

Thanks

WA