Return the incident url with queryhash in REST api response

Question

Hi, 
 I have installed Opentext Service Manager 9.80 and using the REST APIs to create incidents. I am trying to enable the query hash in REST response for direct access to the incident. I have enabled the querySecurity=true in web.xml and sm.ini it is querysecurity:1 Using the FQDN for queryhashcode in sm.ini and FQDN for serverHost in web.xml I added a url field and readonly text box in the form im.incident.subform.main. I tried with different value of this text field, but none of them is showing the generated url for the incident in incident form. $L.web.url print(system.library.urlCreator.getURLFromQuery("probsummary", "number=\"" vars.$L_file.number "\"", ""));

I dont see any step by step guide to achieve this. Will be really grateful for the help here. 
 
 The current REST api returns the incident as below. hostname:port/.../ incident 
 
 { 
 "ReturnCode" : 0 , 
 "Messages" : [], 
 " Incident " : { 
 "Impact" : "1" , 
 "Status" : "Closed" , 
 "Assignee" : "Rachel.Boudreau" , 
 "Description" : [ 
 "Test" 
 ], 
 "Category" : "incident" , 
 "Phase" : "Closure" , 
 "AssignmentGroup" : "Application" , 
 "Title" : "Test Title." , 
 "Service" : "CI1001054" , 
 "OpenedBy" : "falcon" , 
 "IncidentID" : "IM10317" , 
 "ClosedTime" : "2024-05-28T05:36:03-06:00" , 
 "OpenTime" : "2024-05-21T05:21:44-06:00" , 
 "UpdatedBy" : "scheduledAction" , 
 "ClosureCode" : "Automatically Closed" , 
 "Area" : "failure" , 
 "UpdatedTime" : "2024-05-28T05:36:03-06:00" , 
 "JournalUpdates" : [ 
 "----05/21/24 05:35:15 US/Mountain (falcon):" , 
 "Update sent from web service" 
 ], 
 "Urgency" : "1" , 
 "Solution" : [ 
 "Alarm is cleared from backend" 
 ], 
 "ClosedBy" : "scheduledAction" 
 } 
 } 
 
 How can I change the response "Incident" object to "myIncident"? 
 hostname:port/.../ myincident 
 
 Regards, Sumeet

HeikeUlshoefer · Answer

Hi Sumeet, 
 there seems to be the old confusion between "Incidents" and "Interactions". 
 You're talking about " IM 10317" and this is a Incident , stored in table "probsummary". 
 In "extaccess" the related record is: 
 Service Name : IncidentManagement 
 Name: probsummary 
 Object Name: Incident 
 
 On tab RESTful you might try to rename the "Resource Name" from " Incident " to " myIncident " . 
 Best regards,

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Return the incident url with queryhash in REST api response

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