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HPE Service Manager Scheduler List Runner, lister not running

Ai Na

Hi,
Recently we seems to have this alert everyday once at around 05:37:08 CEST.
Upon checking the scheduler is running fine.

Could not identify what causing this alert trigger. Any point to be taken ?

Thanks in advance.

  • Verified Answer

    +1  

    Hi AI Na

    please follow the steps and get the trace when the issue happens.

    Step-By-Step Instructions:
    1) Ensure that the Service Manager Server is running.
    2) Ensure that the Background process you are attempting to trace is NOT running.
    3) From your Windows OS, click Start > Run > "enter the text "cmd" > Enter
    4) Navigate to your Service Manager RUN Directory
    5) Once you're in the Service Manager RUN Directory, issue ONE of the following commands :

    The following command is for the lister background process:
    sm -bg scheduler lister 60 1 -RTM:3 -debugdbquery:999 -log:lister.log

    Thanks

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