• Dashboard/Report Customization in Service Manager 9.64 through In-Built Report Capability

    Dear Experts , Please check and suggest if below concern can be achieve in SM In-Built Report Capability. We have incidents generated from OBM and NNMi flowing to SM. Each incident has Affected CI associated to it. The difference of "Outage End…
  • Installing Service Manager 9.70 and migrating old data of Service manager 9.60

    I was doing fresh installation of Service Manager 9.70 on Windows 2019 system. I have followed all the instruction in the documentation replicating old database environemnt and I have completed installing server, client and web-tier. But, after that…
  • RE: SM 9.40 and Smart Analytics Frequence Questions.

    Requirement is to send the request to all Smart Search Content servers from web browser but it is not working, we are planning to run in the application by opening Smart Analytics Assistant(saa) as below 1 In SM Windows client, type "saa" in command prompt…
  • RE: Connecting to HPSM through REST api

    Hi i am trying to open the server from run command, i can view the logview folder but when open the logview to aceess showing error: windows cannot acess \\ \\logview Please let me know how to give acess to myself or to some other person facing the same…
  • Welcome to join the ITSMA ChatOps forum!

    Dear everyone, Thanks for joining the ITSMA ChatOps forum! In this forum, you are encouraged to create your post on ITSMA ChatOps including your queries, your comments and your achievements. We'd like to engage with you, colllect your feedback and provide…
  • Role of HP SM in IT Service Lifecycle

    IT services are never static. They are in constant motion along a continuum of being born, being implemented, being delivered, being adjusted and updated, and being retired. They do not exist in a vacuum—each service is an integral part of a much larger…
  • Issue in Upgrading SM7 Patch from 7.11.303 to 7.11.655 P21

    Hi, I need to upgrade SM7 (7.11 version) on a Server, from 7.11.303 to 7.11.655 P21 . Server OS is Windows 2008 Enterprise (32 Bit) RDBMS is SQL Server 2005. Current JRE is 1.5.0_08 . The Client component was successfully upgraded, but when Server component…
  • I Need Latest Update Patch for SM 7

    My Client is using SM 7 . The Exact version presently is 7.11.303 . Can anyone please help me to know, where I can download the Latest Update Patch available for Version 7 . I don't want to upgrade to Version 9 yet. Your prompt response will be appreciated…
  • New HP Service Manager case study from APJ

    The Legislative Yuan cuts incident resolution times from days to just minutes. This new case study provides insight into how this Chinese government law-making entity streamlined its IT Service Management (ITSM) by introducing coordinated processes and…