Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Not Answered
  • Replies replies
    8
  • Subscribers subscribers
    18
  • Views views
    583
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Custom field with the value "user.phone" from the integration with CTI

Roman Golebiewski

Hello, we have article where where integration with PBX is described:

https://docs.microfocus.com/itom/SMAX:2020.05/ctiLiveSupport

And we have example:

https://sma.itSMAX.io/saw/cti?TENANTID=xxxxx&field1Name=user.phone&field1Value=792-3599999

For a service request I need to add a custom field where the caller's phone number will be stored, obtained from this string from the value "user.phone".

Can I somehow intercept the value of this field and add on the form Live Support?

Parents
  • 0  

    Hello,

    No, you cannot intercept the phone number. The attributes in the URL are used for identifying the Person record, not for editing the record.

    If the phone number doesn't exist on the Person record, how will you identify who is calling and find the relevant Person record?

    Best regards,

    Brindusa

  • 0   in reply to   

    Hello, Brindusa

    I wonder if there are something has changes after 2 years? A few people have the same concern.

    Best Regards

    Thank you in advance,

  • 0   in reply to   

    Hello,

    Nothing has changed, but it is not very clear what the original ask was. We already have two out-of-the-box fields to store the office and mobile phone numbers, and they will be used in the lookup. Why would you store in the custom field?

    Best regards,

    Brindusa

Reply
  • 0   in reply to   

    Hello,

    Nothing has changed, but it is not very clear what the original ask was. We already have two out-of-the-box fields to store the office and mobile phone numbers, and they will be used in the lookup. Why would you store in the custom field?

    Best regards,

    Brindusa

Children
No Data

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.