Hello

Could you please provide more details on which tasks are not showing in the individual user view? For example are the missing ones all in the same phase? Also, it is hard to see from the screenshots,  the two REST calls have the same filter?

Best regards,

Brindusa

Hi, she only adds the assignee: me filter in the user filter. but smax automatically puts the date filter on the back side. this causes old records not to appear. is there any way to turn off this date filter?

you can read the filter on the right side of the screenshots. the filters appear there. but as you can see in the picture we are not adding a date filter. the system is adding in the background.

I know the filter is there but it is very hard to read. I asked if it is possible to paste the raw text from the REST calls, not the screenshots so I can do a diff between the two filters.

There is an additional internal filter that gets added to anything you explicitly add. If you look closer, the date filter applies to the task in the Completed phase and is intended to limit the records displayed to those recently closed, otherwise the list can be very large.

Could you please share the filter for the other user view? We need to compare what is different between the two views. Technically both have the same additional condition added.

 Resul Muşlu  - Upon scrutinizing the two filters, it appears the Assignee field for the two filters is different. Look towards the end, before the date, you will notice that the one for Tenant Admin user says Assignee = '10016', but the one for Caren says Assignee = '55415'.

Hi Brian, yes the user can be different. but this is related to authorization. Caren user with IT User role authorization cannot see his own completed tasks. smax is adding the phaseId filter in the backend code.

Indeed, there is an implicit filter for tasks closed after a certain time, but this filter applies to all users.You claimed that the tenant admin sees more.

Hi brindusa, yes there is an implicit filter in the tenant admin but it can do more tasks.