Verified Answers

If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Verified Answer
  • Replies reply
    1
  • Subscribers subscribers
    19
  • Views views
    53
  • Users 0 members are here
  • +1 person also asked this people also asked this
Related
Options

how to auto populate actual service field in the offering form once the ticket is logged based upon the user selection values.

Manali Patel
 

Hello ,

I am trying to auto populate the service field in the offering form based upon the user selection field (System Please select ) values in the offering form once ticket is logged but it's not working for me.



If user selects SWINFRA , then the service field in the offering form should set as SWINFRA once ticket is logged  Note: Actual service is already created in software factory.


In above screenshot ,I logged ticket by selecting SWINFRA as option but the service is showing blank.

below are the rules I have written but they are not working


Please help.

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.