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7 Days automatic closed request

Muhammed Akyildiz


In your workflow, you want the request to be sent for user approval before it can be closed. If the user forgets to approve the request, it should automatically close within 7 days. You need to implement a condition that checks if the request has been approved or if it should be automatically closed after 7 days.

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    Hello. Is this a requirement you are trying to submit as an enhancement or are you asking if it is possible? It reads as a requirement. In that case, it should be posted on the Idea Exchange.

    With that said, turns out similar logic already exists in the out of the box workflow, but the time interval is 2 days. You can modify your workflows to use 7 days instead.

    Here is the example for the rule under the Support flow, similar rules exist for Service and HR Support flows.

    Best regards,

    Brindusa

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