Hi Hemanth,

You can certainly create an automated Task to create a Request record using the Task Plan within your Change Model. Then you can provide the required information from within your change over to the request. The part that you'd need to workout is, where the Change user option values are going to be placed within the request. As the request hasn't been created via an offering no user options would have been defined for that request.

This would mean either adding the different change user options into say the Request description using an ESL and concat the different values together or else creating some custom fields within the Request Record entity so that they could be used for when you want to place the change User Options over into the new Request.

So yes the task you're trying to achieve can be done, it's just a matter of how you want to do it.