Discussions mandatory

Hi Experts,

We have a requirement to add a comment in the discussion section every time the engineer is doing an update on the ticket.

My question is, can we make the discussion section mandatory? 

If yes then how?

If not, can we copy the value from a custom field that i have created to the discussions box & when the engineer saves the ticket, the discussion is added also?

Please let me know.

Thanks

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    This is an internal process in our company where we need to keep track on every update on the ticket that is being made. For example, even if the engineer is changing the status to Pending vendor, he needs to explain the situation in words also. 

    Note that we used work in Service Manager, & the management wanted to implement the same thing. 

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