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Tickets getting stuck in approval phase in Smax

SupportTools 1 month ago

Hi Team,

We are facing issue in Smax our version is 2021.11.

tickets is getting stuck in approval phase.

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Dave Heckford 1 month ago in reply to SupportTools +1 suggested

Hi, There could be a number of reasons for why this particular issue is occurring. It's worth viewing an individual request and look at the Approvals tab. From there trace the workflow to see what is…

0 SupportTools 1 month ago

Kindly help to resolve this issue.
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0 Dave Heckford 1 month ago in reply to SupportTools

Hi,

There could be a number of reasons for why this particular issue is occurring. It's worth viewing an individual request and look at the Approvals tab. From there trace the workflow to see what is happening or where about it is. Then you can see if there is some Task that is outstanding that needs approving before the Request can carry on. Especially if there is an Approval strategy that is in place such as All must approve.

That can then give you a better idea of what is happening and then what might be the problem.
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