Hi Chilamanthula,

In this regard I'm not really sure its down to SMAX to filter out spam emails. There are a few things that can be done such as use a Specific folder for the Email Integration. Then use Rules to move the relevant emails to the specified Folder and then those emails are used for the Integration.

SMAX has no awareness of what emails are likely to come in from outside. Whereas the email system does. It's better to put things in place here as SMAX is only hooking up to an Email account whether that is Gmail, Office365 or something else.

For this reason I'd consider looking at how the current integration is configured and maybe tweak it so you can reduce the SPAM that is going to the mailbox.

Also, requests should only be created for Users that exist in SMAX. If a users email exists then a Request should be created. If the email address that sent the email to the mailbox doesn't exist then no request should be created. So is the SPAM mails coming from users that exist in SMAX? If so that might also require a bit of education on how to use the Email option to raising a request.

Thanks

Dave

Thanks Dave for providing the Information