Hello,

What is the change request linked to? If it is a Many2Many relationship, then the notification rule needs to be added on the "After adding relationship" event. If the link is an ENTITY_LINK, then the condition needs to check if the value has changed.

Best regards,

Brindusa

Hi,

Yes it is many 2 many relationship whenever change request is added to any of the incident, support or service request.

Ok, then you have to use the "After adding relationship" event.

You need to make sure you filter by the type of the relationship in the condition and then call the appropriate notification business rule.

Here is an example of an OOB rule on the incident workflow, when a relationship is added between request and incident. You obviously need to adjust your condition to reference the relevant relationship