Hi Team,
In the Service Portal Mobile App. We have noticed that the articles are only visible and searchable in the Home page, they are not under the category tiles.
Please refer attachment.
Is that a normal behavior. Kindly advise.
Cybersecurity
DevOps Cloud
IT Operations Cloud
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Hi Team,
In the Service Portal Mobile App. We have noticed that the articles are only visible and searchable in the Home page, they are not under the category tiles.
Please refer attachment.
Is that a normal behavior. Kindly advise.
Hi Aryan,
That is correct. From the Search on the Home screen this will return any Articles that match the search criteria. So Service/Support Offerings and Articles and News will be returned as shown here:
In regards to the Category tiles these are only for Offerings both Support and Service.
For more details on what you can expect when using the Mobile App here is a useful link: