• Mailto URL in SMAX

    HI everyone! I have a question about Custom actions in SMAX (ver 24.1) I need to prescribe a url using the mailto protocol and express language that sends an email to the mailbox with information about the incident. For example, brief description…
  • How to enable button "mark as solved" in service request?

    Hello! In service portal we see button "mark as solved" in Support Request. But when we open service request from portal we dont have Mark as solved button. we need this button, regardless of request type. How to do it?
  • How to fetch the Complex type attribute values like IP Address of a Device?

    How to parse Complex types in SMAX ?
  • Convert Contacts to Users

    Dears, Appreciate your help with how to convert imported LDAP contact (using OPB) to SMAX users Automatically . In the past, the OPB LDAP integration imported them as SMAX users directly. But not they were imported as contact and we need to convert…
  • How to apply expression for M:M relationship creation

    I am able to create relationship for single M:M entity, but unable to set expression syntax for overall entity or M:M Use Case: Created M:M in "DEVICE" to map devices in "CONTRACT" automatically once Contract Number added to device(M:M). Please help…
  • How to upgrade the SMA Support Assistant?

    If you have installed the SMA Support Assistant in a previous release, is it automatically updated when you upgrade the CDF and/or suite? Or, is it necessary to download the latest version from the marketplace and re-install? If a re-install is necessary…
  • RE: Using user's device IP during request

    hello team, this use case is interesting. Is there any way to save the IP of the requestor user when they submit a ticket? thank you, best regards