• Is it possible to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX?

    We have a requirement to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX. Is this possible?
  • location rule not working

    Hello I have requirement for "Submit Well+Being Fitness Reimbursement Claim" to create one user option in the form that will show the amount of reimbursement amount entitled to user based on their location and this field will be non-editable. so I…
  • SMAX 23.4 low performance due to low NFS disk issue.

    in SMAX env. Release Version: 23.4, I have low performance issues so after troubleshooting we found that NFS disk has low performance as the screenshot. Although we have 4 workers with sufficient memory and disk space (ssd), knowing that we have 4…
  • Capability to export related records or associated records in M:M relations

    Hello Everyone, Do we have any way to export related records in M:M relationship records.?
  • Moving on-premises deployment of SMAX from CentOS servers to RHEL Servers

    Hello I need to change the infrastructure of my SMAX installation from CentOS Servers to RHEL Servers (because end of support of CentOS). For this I want to create a new platform with new master, new workers, new NFS server ans new externel Postgresql…
  • Is there any option or way to populate User options from Change to Service request?

    Hi Everyone, We have a use case where a new Service request has to be created with two automated tasks once Change request has reached "CMDB Update" phase. Now the "User options" in model has to be populated into new Service request, may be with same…
  • Can we extract specific group from Person record

    Hello Everyone, Is there any way that we can "Set" an entity link field(in offering) with only one specific type of group from "Person" (Requested by) record out of all his/her group memberships? Use case: End user will select a field with Person…
  • Can we edit snippet with entity link information

    Hi, Can we edit snippet with entity link information?
  • Extract user data in excel along with their Group name in one single shot using REST API

    Hello All, Just wanted to check If we can extract list of users in SMAX along with the group name in excel sheet in single shot, may use API like below, but getting below error. Can anyone suggest on this please.
  • Is their any option to customize Incident Home page View in SMAX 24.2 Version

    Dear Experts , Please help to suggest that is any option to customize Incident Home Page View for Owned by Me widget in SMAX . Below screenshot for further reference . . Please suggest on this . Regards, Jatin
  • Need to fetch Last OU value(Location) from distinguished name which is coming in SMAX from LDAP

    Dear Experts , As one of our customer requirement that we need to fetch the Last OU value(Location) from distinguished name which is coming in SMAX from LDAP. Below is the same reference which we are getting in one attribute in SMAX:- CN=83024,OU…
  • Discrete Search, Mass Search and Update or List Search or Multi Search Feature in SMAX missing

    This is very poor about SMAX as we need to do search for multi records. Suppose DSK1 and DSK15 and DSK31. And, let's see I want this to search together to do some operation. This must be there. About 100 records list we can search and make some mass…
  • Capture Total Pending Time in Tickets

    Hi Experts , We need to capture Total Pending Time/Hold Time in Tickets. Let's say , If ticket status is changed from WIP to Pending Customer at 12:30 PM . Than , we change that ticket status Pending customer to WIP at 12:50 PM.After sometime, we…
  • Reset SLA counter /calculation for tickets in SMAX 23.4

    Dear Experts, As per our customer, they are asking whenever any priority got switched to another Priority in tickets (asumme earlier it was P4 ... then after some time they changed the priority to P2 ) than the SLA of that ticket is updated with the…
  • SMAX Self-Service Portal Custom Widget

    I have the Tenant Admin Role, but I am unable to add the custom widget with Web Components (Shadow Dom) for the Header Position in the Self Service Portal. JS File Size is 62kb
  • Unable to fetch Involved Devices Attribute Values through REST API SMAX

    Dear Experts , We are not able to fetch Involved Devices Attribute Values through REST API SMAX using GET Method . We are getting below issues . Please help to suggest how we can fetch the involved devices attribute values through REST API SMAX .
  • unable to attach Attachment in existing tickets through REST postman API client for SMAX

    Dear Experts , We are not able to attach Attachment in existing tickets through REST postman API client for SMAX . We are getting below error while updating/add attachments with existing tickets through Postman API Client , Please let me know , where…
  • Need to suspend SLA after 4pm and it should resume the SLA automatically based on workshifts/schedule defined in SMAX

    Dear Experts , Please help to suggest below concern to make it feasible/ any workaround in SMAX. As one of customer requirement that we need to suspend SLA after 4pm and it should resume the SLA automatically based on workshifts/schedule defined in…
  • Mandatory condition set on DeviceAffectedByChange field not working properly

    Dear Experts , One of our customer requirement to make mandatory for M:M attribute i.e; DeviceAffectedByChange in Change Request before closing of CR's in SMAX. Please help or suggest to make it configured in SMAX . As we have gone through below community…
  • Create a clickable button to set time to now

    Can I create a clickable button that sets the current time, for example. I don't mean a boolean but something like a refresh button.
  • In Working hours set a field with specific value

    Hello Team, Is there a possibility to Set a field with value "EBH" for Incidents created between 6 PM to 10AM or "PBH" for incident created between 10AM to 6PM IST
  • Add the CI automatically from description

    Hello Team, We have OBM to SMAX integration where description contains Involved CI hostname. Now we have to save the incident to get the Involved CI added. But multiple clients insists that it has to be added automatically instead of updating the incident…
  • SMAX Patch 23.4

    Hi Team, I'm trying to upgrade the SMAX instance on our environment which is running on 2022.11 to 23.4. As a prerequisite I'm trying to install the patch file for 23.4 before I proceed with the upgrade. I've uploaded the file "itsma-suite-metadata…
  • After login into SMAX error is {"httpStatus":500,"message":"Context filtering error"}

    Hello experts! After login into smax we have the next error. error is {"httpStatus":500,"message":"Context filtering error"} Has anyone experienced this before? all pods are running and other tenants are working fine.
  • Is there a way to Hide the '? help icon' on the Agent UI page or at least change the URL associated with it

    Hi All, Our customer don't have reach to the internet from the desktop thus the help icon (shown as ? on the top right of the Agent UI) tries to open up the Microfocus help page which cannot be reached from the customer desktop, hence seen it as an…