Welcome to the SMAX User Group! The User Group meetings provide implementers with the opportunity to learn and exchange information on technical topics with OpenText subject experts, partners, and SMAX user peers. These bi-weekly discussions are best suited for those with implementation expertise and/or previous training.
- When: Bi-weekly Wednesdays, 8:00am PT (see schedule below)
- Where: REGISTER HERE for the live meetings.
- What: The calendar of topics and dates will be updated in the table below. You may also want to subscribe to the Q&A and Learn online communities here.
NEW: As of July 21, 2023, the webinar delivery platform has changed, if you signed up prior to this date, please re-register using the registration link above.
There are three types of meetings:
- Feature Spotlight - Join these sessions to get a deeper understanding of new or existing SMAX features and capabilities. Our SMAX product experts will provide demonstrations, host discussions, and answer common questions. The format for these meetings include feature drill-downs, using SMAX or other Micro Focus technologies, best practice sharing, and practical use cases with crawl, walk, run scenarios for specific capabilities.
- Release Readiness - With each release of SMAX we host the Release Readiness meeting to help you prepare for the upcoming release. We discuss what is being introduced and the value of adopting the new capability into your business, and provide practitioners with the details of what changes, enhancements and new capabilities are included for your implementation and technical considerations. We also recommend reviewing the release documentation and attending the Feature Spotlight drill-down sessions which provide greater details about the release.
- Office Hours - This open meeting provides an opportunity for SMAX users to ask questions and engage with the product experts and your peers. You can provide suggestions for future Feature Spotlight topics, and share your own best practices and tips.
Upcoming Sessions
Biweekly discussions Wednesdays at 8:00 am PST/PDT (UTC -8/UTC-7) are technical deep dives for those with implementation expertise or previous training.
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Date |
Topic |
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Nov 15 |
Cancelled |
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Nov 29 |
SMAXPERT Showdown: SMAXITY Studio App Overview SMAXITY, the 2023 SMAXPERT Showdown Champions, will join us to discuss the logic, idea formulation, key aspects, and the overall design and creation process they went through to create their Best Quality studio app that won this year’s competition. The presentation will be followed by a Q&A session with the SMAXITY Team. |
|
Dec 13 |
End of Year SMAX Quiz Our final SMAX User Group session of 2023 will be an interactive and fun quiz, testing your knowledge of all things SMAX. |
Spotlights – Previous Meeting Recordings
(Jump to Release Readiness recordings below)
|
Topic |
Topic Tag |
Recording |
|
Spotlight: ITOM Aviator Update Join us as we share an update on the ITOM Aviator Oct 18, 2023 |
Aviator |
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Spotlight: Enhanced User Management Join us as we drill down into the new capabilities to automate user management actions released in SMAX 203.05 version. Jun 14, 2023 |
Admin, Integration |
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Spotlight: Integration Engine Join us as we bring you updates on the Integration Engine capabilities. May 31, 2023 |
Integration |
|
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Spotlight: Multi-hop suite upgrade In this session, we will provide an overview of the multi-hop suite upgrade procedure. Mar 22, 2023 |
Operations |
|
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Spotlight: Service Modeling
Understand how to use and configure the new Service Modelling widget in SMAX.
Feb 8, 2023
|
SACM |
|
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Spotlight: Service Level Management Learn about the new features for Service Level Management introduced in the recent releases. Jan 11, 2023 |
Integration |
|
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Spotlight: Integration Engine Updates Join us as we bring you updates on the Integration Engine capabilities. Dec 7, 2022 |
Integration |
|
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Spotlight: OData for BI integration In this session, we will introduce a new business intelligence (BI) integration method, using the OData protocol. Nov 23, 2022 |
Reporting |
|
|
SMAXTEMBER Update and Office Hours Join our first post-SMAXTEMBER User group session. We'll provide some general updates that you may have missed from Micro Focus and then use the rest of the session for you to ask any questions you may have. Oct 12, 2022 |
Event |
|
|
SAVE the DATE, SMAXTEMBER is coming! Join the SMAXTEMBER team as they give you an insight into the plans for SMAXTEMBER and how you can get involved |
Event |
|
|
Spotlight: Fine-tuning cluster performance and operational/health reminders Join us as we share best practices for tuning the cluster performance and provide an overview of operational and health check tasks to perform Jul 6, 2022 |
Operations |
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Spotlight: Integration Engine Join us as we drill down into the Integration Engine capabilities Jun 22, 2022 |
Integration |
|
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Spotlight: Drill Down: Selected SMAX 2022.05 Features Join us as we drill down into selected functionality released with SMAX 2022.05 Jun 8, 2022 |
Admin, App, Operations |
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Spotlight: Studio App: Bug Tracking Join us as we highlight a SMAX Studio App for tracking and handling bugs detected during applications testing, before deploying features to production. May 25, 2022 |
Studio, App |
|
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Spotlight: Portal Configurability with Custom Web Components Learn about the new capability for configuring the Self Service Portal by defining web components – or custom widgets – that can be placed in areas such as the portal header, footer, sidebar, landing page, and full-page regions. May 11, 2022 |
Portal, Admin |
|
|
Spotlight: Configuring and managing certificates Join us for a discussion on how to configure and manage the certificates across various components and modules Mar 30, 2022 |
Operations |
|
|
Spotlight: Software Asset Management through Asset Management X Eliminate licensing risks and efficiently manage vendor compliance through Software Asset Management Mar 16, 2022 |
ITAM |
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|
Spotlight: Integration Engine Updates Join us as we bring you updates on the Integration Engine Feb 16, 2022 |
Integration |
|
|
Spotlight: What's New in the SMAX Ecosystem Join us as we bring you updates on new and existing capabilities available to you through Micro Focus and Partners Marketplace content Jan 19, 2022 |
Studio, App, Operations |
|
|
Spotlight: Cloud Office content using ESM capabilities In this session, we will be showcasing the Cloud Office content using the SMAX, HCMX and CMS capabilities of the ESM solution Nov 24, 2021 |
ESM |
|
|
Spotlight: Integration Engine In this session, we will be providing an introduction to the new Integration Engine Nov 10, 2021 |
Integration |
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Spotlight: Configuration Tips and Tricks In this session, we will be showcasing configuration examples and follow up on several topics presented during the SMAXTEMBER events Oct 13, 2021 |
Studio, App |
|
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Spotlight: Multiple Dashboards In this session, we will be providing an overview of the Multiple Dashboards capabilities released in SMAX 2021.05 version Jun 23, 2021 |
Reporting |
|
|
Spotlight: Beyond the box: Configuration tips and tricks Join us as various members of the SMAX community share tips and tricks on extending SMAX out of the box capabilities to align with business needs Jun 9, 2021 |
Studio, App |
|
|
Spotlight: Software Asset Management and Financial Management Overview In this session, we will be providing an overview of the Software Asset Management and Financial Management capabilities in SMAX May 12, 2021 |
ITAM |
|
|
Spotlight: Extending SMAX capabilities with Studio apps Join us in this session where we highlight some studio apps that have been created to help service management within your organization. We’re also keen to hear from you on how you have extended existing capabilities through SMAX studio or looking for answers on building apps, extending existing capabilities with SMAX Studio. Apr 14, 2021 |
Studio, App |
|
|
Spotlight: Demystifying the search engine IDOL in SMAX Join this session to hear more about the embedded SMAX search engine IDOL and learn the concepts, settings and configurations one can do. Mar 17, 2021 |
SMART |
|
|
Spotlight: Problem Management In this session, we will be providing an overview of the problem management capabilities in SMAX and highlighting some best practices. We also look forward to discussing your adventures in root cause, workaround and known errors within your organization. Feb 17, 2021 |
ITSM |
|
|
Spotlight: User Onboarding Overview of options for adding users to SMAX, and associated pros and cons. Jan 20, 2021 |
Admin |
|
|
Technical Drill-down: On-call Schedule Management Oct 28, 2020 |
ITSM |
|
|
SMAX Cloud Management Capabilities Sept 30, 2020 |
Cloud |
|
|
Technical Drill-down: SMAX Support Assistant Sep 16, 2020 |
Operations |
|
|
Technical Drill-down: IT Asset Management and Software Asset Management Sep 2, 2020 |
ITAM |
|
|
Technical drill-down: Native SACM - Part 2 Aug 19, 2020 |
SACM |
|
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SMAX App Challenge: Awards Night Jul 8, 2020 |
Studio, App |
|
|
Technical drill-down: Native SACM Jun 24, 2020 |
SACM |
|
|
Technical drill-down: SMA Marketplace
May 27, 2020 |
Studio, App |
|
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SMAX Apps: Helping our customers beyond IT Apr 29, 2020 |
Studio, App |
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Office Hours with focus on SMAX Operational topics. Prerequisites: please watch the recordings of Jan 22nd and Feb 19th sessions (links below) Apr 1, 2020 |
Operations |
|
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Technical Drill-down: Data Domain Segmentation Mar 4, 2020 |
ITSM |
|
|
Technical Drill-down: Tips: Tuning DB, NFS & Network Feb 19, 2020 |
Operations |
|
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Technical Drill-down: Tips: monitoring resource usage, tuning & balancing Jan 22, 2020 |
Operations |
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Technical Drill-down: Software Asset Management Dec 18, 2019 |
ITAM |
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Technical Drill-down: SMAX and OO Integration Dec 4, 2019 |
Integration |
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SMAX Implementation Tips and Lessons Learned – Part 2 · Data domain segmentation vs. multi-tenancy. Nov 20, 2019 |
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|
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SMAX Implementation Tips and Lessons Learned – Part 1 · In this new multi-part series, we’ll be sharing SMAX implementation lessons learned and best practices. This series is highly recommended for all implementers, in particular those who have completed the training and are new to a project. · The sessions will showcase the lessons learned by presenting real customer cases that we have seen in the field. In this first session will cover an example on how we implement a fulfilment procedure via a task plan in SMAX versus a process workflow in Service Manager. A second example is around the use of requests to handle 80% of the tickets addressed by the service desk – they don’t have to become an Incident record. Oct 9, 2019 |
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ITAM Capabilities in SMAX Sept 11, 2019 |
ITAM |
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Contributing your SMAX App · Everything you wanted to know about getting your smax studio app on the ITOM marketplace but were afraid to ask! Aug 14, 2019 |
Studio App |
|
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Technical Drill-down 2019.05 release: Smart Virtual Agent Jul 3, 2019 |
SMART |
|
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Technical Drill-down 2019.05 release:
Jun 19, 2019 |
Studio, App |
|
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Technical Drill-down: Open Localization Toolkit May 8, 2019 |
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|
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SMAX best practice presentation and discussion: Change Management Apr 24, 2019 |
ITSM |
|
|
SMAX Monitoring Best Practice Sharing · Customers, partners and SMAX service providers share their experiences and lessons learned on monitoring SMAX Feb 13, 2019 |
Operations |
|
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SMAX Implementation Best Practices & Lessons Learned Jan 16, 2019 |
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|
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Studio App Best Practices Dec 19, 2019 |
Studio |
|
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Office Hours: Solution Snippet · 3 levels of approval, notifications, and updating 'parent record' Oct 24, 2018 |
Studio |
|
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Technical Drill-down: Machine Learning Sept 26, 2018 |
SMART |
|
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SMAX best practice presentation and discussion: Knowledge Management Note: recording starts 5 seconds into first slide Sept 12, 2018 |
ITSM |
|
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SMA Studio · Create user-defined process-based applications codelessly Jul 18, 2018 |
Studio |
|
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SMAX best practice presentation and discussion: Incident Management Jun 20, 2018 |
ITSM |
|
|
Extend OOTB reporting with Postgres views outside of SMAX Apr 11, 2018 |
Reporting |
|
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SMAX best practice presentation and discussion: REST APIs, Data Load Feb 28, 2018 |
Integration |
|
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SMAX best practice presentation and discussion: Service Catalog Jan 31, 2018 |
ITSM |
|
|
SMAX best practice presentation and discussion: Request Management Overview (Service & Support Requests)
Jan 17, 2018 |
ITSM |
Release Readiness – Previous Meeting Recordings
|
Release |
Recording |
|
SMAX & AMX 23.4 Release Readiness Sep 20, 2023 |
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SMAX & AMX 2023.05 Release Readiness Apr 19, 2023 |
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SMAX & AMX 2022.11 Release Readiness Oct 26, 2022 |
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SMAX & AMX 2022.05 Release Readiness Apr 27, 2022 |
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SMAX 2021.11 Release Readiness Oct 27, 2021 |
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SMAX 2021.08 Release Readiness Jul 21, 2021 |
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SMAX 2021.05 Release Readiness Apr 28, 2021 |
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SMAX 2021.02 Release Readiness Feb 3, 2021 |
Recording |
|
SMAX 2020.11 Release Readiness Part II Dec 9, 2020 |
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SMAX and HCMX 2020.11 Release Readiness Part 1: SMAX Part 2: HCMX [start: 59:30] Nov 11, 2020 |
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SMAX and HCMX 2020.08 Release Readiness Part 1: SMAX. Part 2: HCMX [start: 37:55] Jul 22, 2020 |
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SMAX 2020.05 Release Readiness Apr 15, 2020 |
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SMAX 2020.02 Release Readiness Jan 8, 2020 |
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SMAX 2019.11 Release Readiness Oct 23, 2019 |
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SMA 2019.08 Release Readiness for SMAX July 31, 2019 |
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SMA 2019.05 Release Readiness for SMAX May 22, 2019 |
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2019.02 Release Readiness Feb 27, 2019 |
Note: earlier Release Readiness sessions are available by request. Office Hours are generally not recorded, and, therefore not listed
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