SOM 10.20 on VMware ESXi 6.5 won't start after installation


I've installed SOM 10.20 on a Windows Server 2012 R2 VM in a VMware ESXi 6.5 environment. After installation the ovstatus reports all processes running but the Web UI won't start.  The ERROR is the following: 

HTTP Status 404 - /som

type Status report

message /som

description The requested resource (/som) is not available.

Error report


Can someone suggest me how to solve it?

Previuosly I installed SOM v10.00 in the same enviroment having the same error. 

  • Hi Franceso,

    hard to tell what goes wrong. If you use IE make sure Compatibility Mode is turned off. You might also consider to use no
    Web-Proxy server for further tests. SOM 10.20 uses HTTPS (on Port 443) per default, but you should get re-directed when just using HTTP in the URL. I assume you don't have firewall running ?
    You can open a command prompt as Administrator on the SOM Server and run the command
    netstat -ano |findstr /c:":443 "
    in the 2nd left column representing your local addresses you should see  and last column represents the Process ID (PID).
    tasklist | findstr <your_PID>
    Check from the output of the two commands if you do have the system listening on port 443 (frist command) and if
    ovjboss is the process behind (2nd command)

    Here an example from my SOM system:
    C:\>netstat -ano |findstr /c:":443 "
      TCP                LISTENING       9300
      TCP       SYN_SENT        1204
      TCP    [::]:443               [::]:0                 LISTENING       9300
    C:\>tasklist |findstr 9300
    ovjboss.exe                   9300 Services                   0  4,729,988 K

  • Hello Dieter,

    thanks for you answer. I confirm there is no proxy and IE11 compatibility mode i turned off. Following the output of netstat and tasklist commands:

    C:\Windows\system32>netstat -ano |findstr /c:":443 "
      TCP                LISTENING       3268
      TCP    [::]:443               [::]:0                 LISTENING       3268
      TCP    [fe80::dc20:e935:f753:ce59]:443  [fe80::dc20:e935:f753:ce59]:5070
    7  TIME_WAIT       0
      TCP    [fe80::dc20:e935:f753:ce59]:443  [fe80::dc20:e935:f753:ce59]:5070
    8  TIME_WAIT       0

    C:\Windows\system32>tasklist | findstr 3268
    ovjboss.exe                   3268 Services                   0  6.388.572 K


  • Francesco,
    even though only in 'Time  Wait' state .. what is the process behind PID 5070 since your IPv6  address shows a different process id.


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