Hi Franceso,

hard to tell what goes wrong. If you use IE make sure Compatibility Mode is turned off. You might also consider to use no
Web-Proxy server for further tests. SOM 10.20 uses HTTPS (on Port 443) per default, but you should get re-directed when just using HTTP in the URL. I assume you don't have firewall running ?
You can open a command prompt as Administrator on the SOM Server and run the command
netstat -ano |findstr /c:":443 "
in the 2nd left column representing your local addresses you should see 0.0.0.0:443  and last column represents the Process ID (PID).
Run
tasklist | findstr <your_PID>
Check from the output of the two commands if you do have the system listening on port 443 (frist command) and if
ovjboss is the process behind (2nd command)

Here an example from my SOM system:
C:\>netstat -ano |findstr /c:":443 "
  TCP    0.0.0.0:443            0.0.0.0:0              LISTENING       9300
  TCP    15.226.162.80:63363    15.233.44.24:443       SYN_SENT        1204
  TCP    [::]:443               [::]:0                 LISTENING       9300
C:\>tasklist |findstr 9300
ovjboss.exe                   9300 Services                   0  4,729,988 K

Hello Dieter,

thanks for you answer. I confirm there is no proxy and IE11 compatibility mode i turned off. Following the output of netstat and tasklist commands:

C:\Windows\system32>netstat -ano |findstr /c:":443 "
  TCP    0.0.0.0:443            0.0.0.0:0              LISTENING       3268
  TCP    [::]:443               [::]:0                 LISTENING       3268
  TCP    [fe80::dc20:e935:f753:ce59]:443  [fe80::dc20:e935:f753:ce59]:5070
7  TIME_WAIT       0
  TCP    [fe80::dc20:e935:f753:ce59]:443  [fe80::dc20:e935:f753:ce59]:5070
8  TIME_WAIT       0

C:\Windows\system32>tasklist | findstr 3268
ovjboss.exe                   3268 Services                   0  6.388.572 K

C:\Windows\system32>

Dieter,

I submitted again the netstat and tsklist commands. Following the output.

C:\Windows\system32>netstat -ano |findstr /c:":443 "
  TCP    0.0.0.0:443            0.0.0.0:0              LISTENING       3268
  TCP    [::]:443               [::]:0                 LISTENING       3268

C:\Windows\system32>tasklist | findstr 5070

C:\Windows\system32>tasklist | findstr 3268
ovjboss.exe                   3268 Services                   0  6.389.020 K

C:\Windows\system32>

Dieter,

I submitted again the netstat and tsklist commands. Following the output.

C:\Windows\system32>netstat -ano |findstr /c:":443 "
  TCP    0.0.0.0:443            0.0.0.0:0              LISTENING       3268
  TCP    [::]:443               [::]:0                 LISTENING       3268

C:\Windows\system32>tasklist | findstr 5070

C:\Windows\system32>tasklist | findstr 3268
ovjboss.exe                   3268 Services                   0  6.389.020 K

C:\Windows\system32>

Francesco,
difficult to say what might go wrong.  Your VMhost has sufficient memory ? We are also sure no other Web Service is running on the host ? (ok you netstat ouputs somehow confirm this). I recommend to raise a support case and provide the SOM Server logs.
(%OVINSTALLDIR%\bin\somgathersupportinfo.ovpl)

Dieter

Dieter,

thanks for you support. I raised a Service request and thi is the official answer from SOM/SE support team:

Hello Francesco

My name is xxxxxx from SOM/SE support team and I will assist you with case # yyyyyyyy > SOM 10.20 on VMware ESXi 6.5 won't start after installation

 The issue you have is because of your ESXi version. We do support ESX up to 6.0 in SOM 10.20.

I do believe we will have support for your version of ESXi in the next releases of SOM, unfortunately we do not have any ETA time for this release. 

Apologize for the inconvenience.

Francesco,
ok - even though I wonder, if that is really related to the ESXi Version. Unfortunately I don't have a ESXi 6.5 version available to do some tests. At the point when SOM 10.20 was released, there was no ESXi 6.5 version, that is why it hasn't been qualified.
I basically do not see a reason why the underneath ESXi Version should make the product not work (whereas I'm not a VMware Guru).

Dieter

Hello Franceso,

I agree with Dieter concerning the fact that I do not believe that the version of ESXi has nothing to do with this issue.

I personally feel that it may be your Windows Firewall on the server that is not allowing the connection.  I've encountered this problem myself at times when doing a fresh installation.  The service may still be listening to the port, but being blocked by the Windows Firewall.

You are failing by using the hostname or IP address when bringing up the browser.  However, if you use 'localhost' or '127.0.0.1', then I believe it should by-pass the firewall settings, considering it local.

In either case, since you opened a support case, they should be able to help you with it.

Regards,

Mark

Hello Mark,

thanks for your answer. I confirm Windows Firewall is turned off. I also tried using https://127.0.0.1/som and https://localhost/som having the same error.

Regards

Francesco

Hello Mark,

thanks for your answer. I confirm Windows Firewall is turned off. I also tried using https://127.0.0.1/som and https://localhost/som having the same error.

Regards

Francesco

Thanks for raising a support case and providing the logs.
The logs indicate the Post-Installation process had some issues due to a non supported Windows OS locale.
The following two links should help to solve the issue:

For the 'Locale' problem:

https://softwaresupport.hpe.com/km/KM02550702

Potential stalled Postgres Service entry in the Windows Registry:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM02613018

Regards,
Dieter

Great Dieter. Happy to tell you that this time installation has been successful  and I’m now able to start SOM and login into the console. The VM is on an ESXi 6.5.

Thank you very much.

Regards

Francesco

Great Dieter. Happy to tell you that this time installation has been successful  and I’m now able to start SOM and login into the console. The VM is on an ESXi 6.5.

Thank you very much.

Regards

Francesco