Enable the system administrator to control the layout or position of the service requests.
Currently, the service requests are auto-populated by the Request Center and arrange alphabetically. The system administrator would like to have control on the layout and icon size to suit the screen resolution.
Example 1: instead of 6 per row, the system administrator would like to define 3 service request per row for this category.
Example 2: instead of icon based service category or service request, enable the system administrator to choose text link service request