For Catalog items:
Add the ability to embed images in the Catalog Item Descriptions.
Add the ability to pop out.
Catalog items in Request Center allow for RTF but not for attaching icons and images.
pictures say miore than thosuand words and do advertise much better.
The catalog items should offer full html support including picture and media embedding.
Users should be able to expand Catalog items in Separate large Popups or windows.