Removing SLA Reports from Work Center

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When you purchase Serena Service Manager and Serena Request Center, you gain the ability to have SLAs assigned. As part of that functionality, we provide some metrics around that data.

Some customers have purchased Serena Request Center and are not using our Request process applications, choosing to use their own and simply using the Request Center for a Service Catalog. These customers oftentimes do not want to have those SLA reports available to their users in the Serena Work Center.

Those reports are driven by SWC_MENUITEM table in the SBM database. In order to remove those reports from Work Center, you can run the following query:

UPDATE SWC_MENUITEM
SET TS_DISPLAY = 0
WHERE TS_TYPE in (19,20)

After running this query against the SBM database, you will note that those SLA Reports have now been removed from the navigation pane.

I hope this article helped you remove those SLA reports from the navigation pane in those instances where you are not intending to use them.

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