After upgrading SBM from 11.3.1 to 11.7.1 and SSM/SRC to 5.4, I'm unable to bring up the SRC catalog items on the Service Request Center UI (/workcenter/tmtrack.dll?shell=srp) because the supporting catalog files cannot be found. Indication for this is error 'error getting catalog: 404'.
I still receive this error and catalog items are not displaying despite following ssm_upgrade_guide pgs 9-10 guidance which instructs to move Common.zip and SRP.zip from the Solutions\SSM\Framework\Shell directory to the SBM/Application Engine/payload directory. After moving these, I've restarted IIS on the Application Engine machine (we have a distributed server setup), and logged into Work Center per the guidance as well.
After re-running the mitigation/resolution scenario another time, I noticed this: THE WORK CENTER LOGIN RESULTS IN THE DELETION OF COMMON.ZIP AND SRP.ZIP FROM THE PAYLOAD DIRECTORY.
Has anyone experienced this?
Any thoughts/ideas/info greatly appreciated!