Idea ID: 2738977

Add Event Management workflow

Status : Waiting for Votes
Waiting for Votes
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over 4 years ago

In ITIL, the concept of Event Management is to handle automated alerts from several systems as well as manually submitted events and put them through a triage process. This triage process would initiate a review process based on data passed from the event management system or a user decision to trigger an Incident to be created, a Change Request, or other item.

These events would not be limited to security events but would include alerts from systems monitoring disk space, CPU load, etc.