Idea ID: 2738618

Adding an RFC Button to Service Requests

Status : Waiting for Votes
Waiting for Votes
See status update history
over 5 years ago

As with Incidents and Problems, why not have the ability to submit a change from a Service Request? There are times a Service Request can lead to a need for change. For example, Accounting has submitted a Service Request asking IT to make a field change on their SAP report. This is not an incident or a problem but a user asking for a modification, or change, to their report.

My Suggestion is to add a RFC (Request For Change) button as an option at the "Fulfillment" level of a Service Request?