Hi Expert ,
I have Email Fetching email integration with SMAX . Currently i am using CIT instead of OPB since there are requirement to map fields in SMAX with CIT body. We are able to get the details however there is one requirement is to have the email body in Description .
The email body is coming to SMAX in Plain text format rather than HTML .
Is there a way to make the email body to come to SMAX as HTML
Email body :
Please a create for the issue
Employee ID: 2000
SMAX Description we are getting from CIT:
Hi ,Please a create for the issue Employee ID: 2000Category: ABC Praveen
Expected SMAX Description is same as email body