connect-it scenario mailsaw

Hello experts

I did the configuration of the scenario mailsaw to see how I need to do to configure a similar scenario to create requests in SMAX but the connect-it log shows the next error message

"Document type 'CreateIncident' is not defined by the connector."

After that, I create a new scenario adding the connector E-mail (fetching) and Management as a Service connector in which I use the URL of SMAX, both connectors is configured fine but when I run the scenario in test mode the connect-it log shows me this warning

"The mail text doesn't follow the quote-printable format."

Could you help me to fix this?

Thank you in advance

Best regards