Service Manager ticket response Rule condition

Hi Team,


We have one workflow for Service Manager ticket status if its approved than go with next step for firewall change request if pending than it will failed.


à We have to check the status of Service Manager ticket status -à approved à Than login to the firewall apply policy reading change request.

How can use the condition in the first step for Success (Approved ticket ) & Failed (Pending Ticket )


Service Manager status request comes under other Result (Attached Snapshot)


Kindly Suggest

  • I'm not entirely sure the ask but you could look at Base/Library/Utility Operations/Math and Comparison/ possibly the "String Comparator" operation.

    You could also use the Base/Library/Utility Operations/Flow Variable Manipulation/Do Nothing with Two Responses - throw a scriptlet together for some cleaner/ more precise logic