new studio installation unable to connect to public or local repository

We are running 9.07.002.  A new studio installation is unable to connect to the default public or local repository.  Other installs still work fine.  We looked and the defined server and port are the same.  9.07 patch 2 is also applied.  What else can I look at?

  • Hello James,

     

    I am an OO Support representative, I will be researching according to your question.
    Please allow me a bit of time to provide an answer more accurate.


    Thank you!

     

    Sussan

  • Hello James,

    Regarding your question would you mind check the next steps>

    The recommended order in which to start HP OO services is:

     

    1. RSGridserver
    2. RSJRAS
    3. RSCentral

    Note: In a clustered environment, make sure to start Central services one by one, that is,
    do not start more than one clustered Central service at the same time.

    4. RSCluster


    The recommended order in which to stop HP OO services is:
    1. RSCluster
    2. RSCentral
    3. RSJRAS
    4. RSGridserver

     

     

    You can find this information in: High Availability Guide.pdf (9.07)

    I hope this information help you.

     

    Best Regards,

    sussan

     

     

  • Hello James,

    Regarding your question would you mind check the next steps>

    The recommended order in which to start HP OO services is:

     

    1. RSGridserver
    2. RSJRAS
    3. RSCentral

    Note: In a clustered environment, make sure to start Central services one by one, that is,
    do not start more than one clustered Central service at the same time.

    4. RSCluster


    The recommended order in which to stop HP OO services is:
    1. RSCluster
    2. RSCentral
    3. RSJRAS
    4. RSGridserver

     

     

    You can find this information in: High Availability Guide.pdf (9.07)

    I hope this information help you.

     

    Best Regards,

    sussan

     

     

  • Hello James,

    Regarding your question would you mind check the next steps>

    The recommended order in which to start HP OO services is:

     

    1. RSGridserver
    2. RSJRAS
    3. RSCentral

    Note: In a clustered environment, make sure to start Central services one by one, that is,
    do not start more than one clustered Central service at the same time.

    4. RSCluster


    The recommended order in which to stop HP OO services is:
    1. RSCluster
    2. RSCentral
    3. RSJRAS
    4. RSGridserver

     

     

    You can find this information in: High Availability Guide.pdf (9.07)

    I hope this information help you.

     

    Best Regards,

    sussan

     

     

  • Do you receive any error messages when trying to connect ot he public or local repository?

    For new studio installation, I would first check whether you have all the correct certificates for the repositories you plan to connect to.
  • Hello James,

    If you find that this or any post resolves your issue, please be sure to mark it as a accepted solution.
    Thank you
    Sussan Zamora
    HP-OO