"Missing tag folder. Contact your SCM administrator" when exporting CP

Hi all, hoping someone may know what causes and how to fix issue with exporting a custom content pack. Version of OO Studio is 10.50. Not much more to share except this has not happended for us before. Thanks in advance for any insights.

  • Hello,

    Thank you for contacting HPOO Forum Support.
    My name is Eric and I'm engineer from OO Team.

    Regarding your issue, can you please provide us an screen-shot? also the Studio logs so we can see what happened

    Thank you!.

    Eric Martinez | SW Technical Support Consultant.
    OO and CSA
    Mail | eric.martinez.solis@hpe.com
    Hewlett-Packard (SSO Portal)

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    If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
  • Thanks for the reply! Attached studio log and screen shot as requested.

  • Hello,

    Thank you for the information provided.

    I have been checking the logs and I found the following error:

    'C:\Users\mwoychek\.oo\Workspace\Executive Chef\.tmp\default-MN-WOYCHEK-L.mpls.digitalriver.com-20267387-c143-4eac-8247-6837c194902b/152659f92ab-0/transaction.log' failed! Could not find file

    java.io.FileNotFoundException: C:\Users\mwoychek\.oo\Workspace\Executive Chef\.tmp\default-MN-WOYCHEK-L.mpls.digitalriver.com-20267387-c143-4eac-8247-6837c194902b\152659f92ab-0\transaction.log (The system cannot find the file specified)

    It looks like Studio cannot find an file in the proyect, therefore I would recommend you to do a Full Backup of the proyect and then to reindex.

    If the issue persist, please open a case so we can investigate the issue deeply. 

    Thank you.

    Eric Martinez.

  • Verified Answer

    Thanks greatly Eric. I will mark this as solved but as follow up can you comment on the actual resolution as to why this may have happened?


    I backed up the project. Deleted it from my computer. And then pulled the repo down again. No luck. I then imported the project into a install of OO 10.20 that I have on a separate machine. And exported the content pack perfectly. Note this project was created in 10.50, but 10.20 had to handled exporting the content pack with zero errors.

  • Just wanted to follow up on this is there any reason known that the steps detailed will have been required? Thank you in advance.

  • Hello,

    It's very wierd to me, I havent get this error before, perhaps the proyect index was corrupted.

    However, it look like it's a very good workaround that you found :) Thank you for sharing it!