Idea ID: 1796076

Add link to collect log files for analysis

Status : Under Consideration
Under Consideration
See status update history
over 2 years ago

The OO log files capture performance details of the OO infrastructure.  Problems such as flow errors, worker crashes, slow performance, etc, often require the need to perform some in-depth troubleshooting. 

When Micro Focus support or R&D are engaged, they need to review the OO logs to begin identifying what the root cause of any error may be.

To help the customer and improve the support experience there should be a menu option in the Central UI for a user to 'Collect log files'. In one click a zip file could be created with the following files for the user to send to Micro Focus;

- wrapper.log

- execution.log

- general.log

- server.log

- VersionInfo.txt

Labels:

OO - Platform
Parents
  •  
    Thanks for your feedback.  Any tools and scripts for support are really useful.
    The nature of this request however, is to give customers an easy way to gather logs through the GUI. This is intended to be a starting point for troubleshooting only and more detailed and specific analysis can be performed thereafter if required.  

Comment
  •  
    Thanks for your feedback.  Any tools and scripts for support are really useful.
    The nature of this request however, is to give customers an easy way to gather logs through the GUI. This is intended to be a starting point for troubleshooting only and more detailed and specific analysis can be performed thereafter if required.  

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