We would like to be able to read the content of emails with OO from Office365. Currently the business applications content pack from the ITOM Marketplace has the option to read emails with OO from Exchange up to Exchange 2016. There is already a Office365 content pack, but it doesnt have any operations to read emails. Some example use cases:
Case 1: Automatic handling of IoC’s
A department has to handle multiple IoC’s (Indicators of compromise) and input these in a software system. These IoC’s are distributed between multiple companies to help prevent attacks. These IoC’s are distributed via e-mail since there is no ‘shared application’ through which the IoC’s could be distributed. We need to be able to read the content of these e-mails in order to automate the process of uploading these IoC’s into the software.
Case 2: compare content
One of the tasks of a department is to compare certain queries (one of the queries will be send through an incident, the other one through e-mail). At this point the manually compare the queries. We can partially automate this, but a lot of work will still remain. In order to fully automate this task, we need to be able to read the content of an e-mail.