How to send notification for reopened incident.

Hi Experts,

My requirement is to trigger a mail when the status of IM is ‘reopened’.

Currently no notification is triggering for reopened incidents.

Below are the changes I have done for this requirement.

  1. Added new notification. Below screen shot shows the same.

notification.PNG

       2. Added new trigger.

trigger.PNG

But notification is still not getting fired. Could you please suggest a solution for this?

Thanks & Regards,

Jithisha