My requirement is to validate a field called frequency. Below are the two conditions for validation.
- If incident status is already in “Closed” state, then validation should not take place.
- When moving an incident from open to close, then only the validation should be done.
When I click Close Incident button, the status of ticket will change to Closed before saving it to database. Below is the condition which I gave in FC under validation.
ticket.status in $file~="Closed"
Now first condition will work. I mean, it won’t ask for validation when ticket status is in closed state. But my second requirement won’t work , because when I click Close Incident button, the status get changed to closed hence validation of frequency won’t take place. But in corresponding table the value of ticket status is still Open, since I have not saved this change. So is there any way to access this value from Table through FC?
Any suggestions are appreciated :)
Thanks & Regards,