We have a requirement to send the User Option details and the Service Catalog name in the email notification sent when the service catalog interaction is submitted. We are using SMA-SM Service portal with SM 9.61 in mixed mode.
The issue that we face here is the cartId and svc.options are updated in the interaction when the notifications is sent. I have created a script to query the svcCart using the sdID and then query the svcCartItem Table for the details, which is still not working during the record creation.
I tried to move this notification rule to be in the Categorization phase after successfull enter (hoping that by this time the cart details should be availabe) but with no luck.
Please let me know if anyone has acheived this earlier or if any idea to acheive this.