Question about Licensing in Service Manager

Hello all

Could you please help me to understand this?

One client, with 1600 KM ESS Licenses and 650 Service Catalog licenses asked me that maybe they are using more licenses than they need. (attached, reportlic screenshot)

I requested a demo environment to test, and connecting to portal with ESS user

Amy.lopez and roles (SRC, ESS user, SM SP)

I see in the report, that it does not consume none licenses (not KM ESS and not Service Catalog)…

Do you know if ESS Licenses are not counted when they access to ESS.DO?


Thank you very much in advance,

Best regards