Calendar error regarding {Field \"entry.approvers\" used in query}

When set the condition of "Calendar" in the menu to "true", when the user logs in and uses the system, there is always an error message popping up:

"Field \"entry.approvers\" used in query is not mapped or mapped to Blob/Clob/Text/Image. (display,fdisp.1)"

The Calendar is available, just that this message keeps showing up, but I can't find where this query with field "entry.approvers" is defined.

 

Anyone please help? Many thanks.

  • Hi Jennifer, is not clear for me exactly when the error happens. Can you provide detailed steps to reproduce the issue?
    Another point, I don't remember this field entry.approvers, which version are u using? Is it a custom field?
  • The version is 9.60, not a custom field.

    The error message appears quite randomly, e.g. I see the error when I click on a Change ticket from the calendar, but when I go back to the calendar & click on another Change ticket / click back on the same Change ticket again, the error does not prompt.
    And sometimes I open the calendar and just leave it in the browser, after 2-3 minutes I go back and check, the error will be there.

    This is the screenshot of the error message when I open a Change ticket from the calendar.


    Calendar_Error_2.png

  • Hi,

     

    Any solution to this issue? Even we are facing the similar issue in HP Service Manager 9.40.

     

    Please let us know, how to resolve this. Thank You in advance.

     

    Regards,

    Shalini R