Hi - I am going a bit crazy with all the different approaches HP has used in SM 9.40 to trigger notifications.
I.e SD close is triggerd in rulesets and in the backend transisitons in a ruleset on workflow for close.
Further on - the IM Close notification is triggered from the notification record but there is also a ruleset that triggers when entering the Clousere phase on Incident WF
Is there a document or any knowledge on where and how these are triggered? And what to use when?