HP SM - BSM integration issue

Hi Experts,

 

 

None of the events  of BSM-Omi are getting forwaded to HP Sm.

 

I have checked the BSM log but nothing suspecious there

 

IN SM, under the log file SM got below error .

 

2084(  4092) 07/23/2015 09:37:19  RAD I SMBACINT [INFO][SMBACAlertClient]: http request url:http://EMSOMI.SIDBIFARM.COM/topaz/services/technical/customers/1/alerts/ci?alt=application/json&mode=serial&extended-info=true&target-type=incident&from-time=2015-07-16T19:02:04.000+0530
  2084(  4092) 07/23/2015 09:37:19  RTE I got doHttpRequest ID
  2084(  4044) 07/23/2015 09:37:25  RAD I currentinterval: 1
  2084(  4092) 07/23/2015 09:37:25 JRTE E Error in doHttpRequest()
java.io.IOException: Server returned HTTP response code: 500 for URL: http://EMSOMI.SIDBIFARM.COM/topaz/services/technical/customers/1/alerts/ci?alt=application/json&mode=serial&extended-info=true&target-type=incident&from-time=2015-07-16T19:02:04.000+0530
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1153)
    at com.hp.ov.sm.server.utility.HttpClient.doHttpRequest(HttpClient.java:66)
    at com.hp.ov.sm.server.utility.HttpClient.doHttpRequest(HttpClient.java:34)
    at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
    at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:47)
  2084(  4092) 07/23/2015 09:37:25  RTE E Error calling method: doHttpRequest in class:com/hp/ov/sm/server/utility/HttpClient Exception (java.io.IOException: Server returned HTTP response code: 500 for URL: http://EMSOMI.SIDBIFARM.COM/topaz/services/technical/customers/1/alerts/ci?alt=application/json&mode=serial&extended-info=true&target-type=incident&from-time=2015-07-16T19:02:04.000+0530)
  2084(  4092) 07/23/2015 09:37:25  RAD E Error calling method: doHttpRequest in class:com/hp/ov/sm/server/utility/HttpClient Exception (java.io.IOException: Server returned HTTP response code: 500 for URL: http://EMSOMI.SIDBIFARM.COM/topaz/services/technical/customers/1/alerts/ci?alt=application/json&mode=serial&extended-info=true&target-type=incident&from-time=2015-07-16T19:02:04.000+0530)
  2084(  4092) 07/23/2015 09:37:25  RAD I SMBACINT [INFO][SMBACAlertClient]: Error: 1 - Error when doHTTPRequest. Please check the bac.cialert.rest.url in the configuration.

 

 

Kindly help to resolve the same.

 

Thanks,

  • Hi,

     

    That error doesn't seem to be related to BSM request.  I suggest you the following:

     

    1. Review the connected server configuration
    • Check the port used to connect to SM. Please use a single servlet instead of the balancer port
    • Confirm if the operator/password are correct
    • Test the connection between BSM and SM

    2.   Add these parameters to the servlet port used for this integration:  -debughttp:1 -RTM:3 -debugdbquery:999 -log:integration.txt

    • Send an event to SM and check if you get any validation error in the trace. If so, that means that BSM is sending the request to SM but there are fields wrong mapped (bdmmapping) or validations that are not required in background

     

    You can upload the log to help with the analysis.

     

    Regards,

     

     

     

     

  • May i know if issue is resolved or not ?

     

    if yes then how it is resolved