problem.type value is not appearing

Hi,

In my environment SM 9.30 is there and I am facing the error -

"cannot find related information in problem.type using query: active=true and limited.given.level2#subcategory in $File and product.type#product.type in $File and problem.type#problem.type in $File"

This error is coming only in one incident for rest of the incidents values are appearing, attached is the screenshot of the error.

Kindly suggest what needs to be done.

 

Best Regards,

Abhijeet P

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