Dotted blue transition in HPE Service manager workflow

Hi All,

I have a problem. In HPE Service Manager I have workflow for Incident.

And sometimes (when Incident is closed) in workflow viewer in Object I can see dotted blue transition. I cannot find description for this, why transition has that color and dotted?

Could you help me and discribe this issue

Dima,

  • Hi Kirsanov

    The Workflow Viewer enables you to view a graphical layout of the entire lifecycle of a process or record. The phases and transitions of the workflow are color-coded as follows.

    Phase/transition   -   Color property used

    Current phase    -     Green highlight

    Past phase       -     Green border

    Future phase     -    Blue border

    Inactive phase      -      Grey border

    Past transition     -     Dotted green line

    Future transition     -      Blue line arrow

    If a phase in a workflow contains approvals, an Approvals icon is displayed in the phase in the Workflow Viewer.

    You can view information about specific parts of the workflow by hovering the mouse over that component in theWorkflow Viewer. For example, hover the mouse over a transition between two phases to display the description of that transition. Or, hover the mouse over the Approvals icon to display the approval definition list (in future phases), the approvals information in the Approval table (in the current phase), or the approval history (in past phases).

    To view a workflow, open a record, and then click the Workflow tab.

    Note

     

    In order to view a workflow in the Workflow Viewer, you must integrate a Workflow widget into any form that is associated with a Process Designer-enabled table. This is currently available for Knowledge Management (kmdocument), Change Management (cm3r and cm3t), and WorkflowDemo, Service Desk (incidents), Incident Management (probsummary and imTask), Problem Management (rootcause and rootcausetask), and Request Fulfillment (request and requestTask.

     

    The procedure to integrate the viewer into each module is very similar.

  • Hi Carlos!

    I know about color-code:

    Phase/transition   -   Color property used

    Current phase    -     Green highlight

    Past phase       -     Green border

    Future phase     -    Blue border

    Inactive phase      -      Grey border

    Past transition     -     Dotted green line

    Future transition     -      Blue line arrow

     

    I have not "Blue line arrow"  but Dotted light blue arrow as in picture which I attached to this task.

    So I cannot understand, why transition has color like light-blue?

    Thanks

  • Verified Answer

    It is most likely still an indicator of a past phase transition. If you want to confirm this, please post a full screenshot of the workflow viewer along with a screenshot showing what phase the record is in.

  • Hi Kirsanov,

    hope you are doing fine.

    I would like to know if you still require assistance or if your question was resolved. If so, could you please mark it as a correct answer so that other members can benefit from this answer and close this question. If it didn’t resolve then please let me know so that we can address your question again.