I am not sure what is going on with this tool. I am using the default field "action" in probsummary and it is an IR key - i did not change this from out of box. I cant search for any term in the action field. in the search there is the 2nd tab that you can change how the search is done from "these words" or "any words" and I have tried using the * symbol before and after my term. I have created new records with my specific term for testing and it I just cant get it find the record.
I dont think it has ever worked. Is there something I need to turn on if this an out of box installation? what is the purpose of this tool if you cant search on the one field that stores the most vital information for incidents???