SM 9.4 - form question... where to change to a different form?

I am trying to modify "Request Fulfillment" form and have my customized form be used instead of "rm.request.logging". I go to the "request" object to find the state information for open, close, default, etc... and I find the "state" for open and default and i open the corresponding "state", in this case it is "rm.request.view" and I cant find where it calls the specific form , which is "rm.request.logging", as the "format" field is blank, which is what i thought controlled the form


I know it is something simple... i just need direction if anyone has suggestion... I was looking for "profiles" as i thought was how it was controlled in previous version of Service Manager... but I dont know where it is in Service Manager 9.40