In Incident management, for Assignment groups notifications are not trigerring, but with the same condition it is triggering if i directly give recipient ie, mail id. And when i try to validate, in output events mails are triggering for assignment groups(PFA), but mails are not triggering. And I have attached the event that are triggering for assignment groups(only in output events it is triggering), And currently am using SM 9.40 version. This is the condition i have given for triggering,
assignment in $L.file="Tier4 - Hardware and Industrial Controls" and not (same(assignment in $L.file, assignment in $L.file.save)) -----> condition(update phase)
assignment in $L.file ---> this is recipient
assignment -----> group.
And this issue is with open and even close phase.
Can you please help me out to solve this issue. Thanks in advance.