Our requirement is to create a dropdown when ticket category is install.
The dropdown values will be from 1 to 10.Our exact requirement is when we create an incident and the ticket category is install the user has to select any of the values from 1 - 10.
If the user is giving 1 as the value , for next incident only from 2 to 10 they can select and only those value should be displayed in the dropdown. (But am sure this is not possible with GL) and if they select 1 error message has to show since it is already assigned to one incident.
This will be same for all the upcoming or available incident, once all the 10 values are assigned to incident then no other incident should not select the value from the dropdown. If they select it has to show the error message.
If any of the incident assigned with the value from 1 to 10 is closed then the allocated no: should display for other incident to assign.
We have done in form level changes and created GL. Need to know any other option to achieve this.
Thanks in advance.